1. Who We Are
Source Solutions is a sole-trader web-development consultancy operated by Josh Macdonald, based in Hobart, Tasmania, Australia. We can be contacted at hello@sourcesolutions.au or by phone on +61 438 563 636.
2. Information We Collect
We collect personal information only when you voluntarily provide it — for example, when you submit the contact form on this website. The information collected may include:
- Your name
- Your email address
- Your phone number (optional)
- Details about your project or enquiry
We do not use cookies for tracking, run advertising networks, or collect data through passive means beyond standard web server logs (IP address, browser type, page visited, timestamp).
3. How We Use Your Information
Information you provide is used solely to:
- Respond to your enquiry or request
- Provide services you have engaged us for
- Send project-related communications (invoices, proposals, status updates)
We will not use your information for unsolicited marketing without your express consent.
4. Disclosure to Third Parties
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share information with trusted service providers who assist us in operating our business (for example, email or accounting software), subject to confidentiality agreements. We may also disclose information where required by law.
5. Data Storage & Security
Your information is stored securely and access is limited to Source Solutions. We take reasonable steps to protect your data from misuse, interference, loss, and unauthorised access. However, no method of internet transmission is completely secure.
6. Retention
We retain personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by law (for example, financial records for ATO compliance).
7. Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Make a complaint if you believe your privacy has been breached
To exercise any of these rights, contact us at hello@sourcesolutions.au. We will respond within 30 days.
8. Complaints
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this website, with the date of last update noted at the top.